Refund Policy

We want you to be confident in your subscription. This policy explains when a refund is available and how to request one.

Eligibility Window

Refund requests submitted within 7 days of purchase are eligible for review, provided the service has not been used excessively (see Exclusions below).

How to Request a Refund

Contact support at support@iptv-smart-tv.com or via WhatsApp with your order details. Eligible requests are typically processed within 15–120 minutes during support hours.

Exclusions

Refunds are not available for accounts terminated for violating our Terms of Use (such as credential sharing beyond plan limits), or for dissatisfaction caused by issues on the customer's own network or device rather than the service itself.

Plan Changes

If you'd prefer to switch plans rather than cancel, contact support before requesting a refund — we can often apply your remaining balance toward a different plan.

Contact

For any refund question not covered here, reach out at support@iptv-smart-tv.com.